CMES AI CHATBOT · AI RESEARCH + MARKETING STRATEGY + DEVELOPMENT

Developing an AI Customer Engagement Strategy for an Industrial Robotics Company

Developing an AI Customer Engagement Strategy for an Industrial Robotics Company

Developing an AI Customer Engagement Strategy for an Industrial Robotics Company

CMES AI Chatbot

CMES AI Chatbot

CMES AI Chatbot

OVERVIEW

CMES Robotics, an AI robotics company specializing in AI and industrial automation, needed a more accessible way to communicate its technologies and solutions. Our team developed an AI-powered chatbot that helps users explore the company’s products, services, and resources through natural language conversations. Designed with a user-centered approach, the chatbot simplifies technical information, improves information discovery, and creates a more approachable experience for customers, partners, and stakeholders.

CMES Robotics, an AI robotics company specializing in AI and industrial automation, needed a more accessible way to communicate its technologies and solutions. Our team developed an AI-powered chatbot that helps users explore the company’s products, services, and resources through natural language conversations. Designed with a user-centered approach, the chatbot simplifies technical information, improves information discovery, and creates a more approachable experience for customers, partners, and stakeholders.

CMES Robotics, an AI robotics company specializing in AI and industrial automation, needed a more accessible way to communicate its technologies and solutions. Our team developed an AI-powered chatbot that helps users explore the company’s products, services, and resources through natural language conversations. Designed with a user-centered approach, the chatbot simplifies technical information, improves information discovery, and creates a more approachable experience for customers, partners, and stakeholders.

WEBSITE LINK —>

GITHUB LINK —>

ROLE

Project Manager, AI Developer

TEAM

Alex C. (CEO), Seungji H., Jihye B., Jiming H.

DURATION

8 Weeks

SOFTWARE

WordPress • PHP • JavaScript • REST API • OpenAI API • Figma

SPONSORED BY

AT A GLANCE

PROBLEM

CMES Robotics offers complex AI-powered manufacturing and logistics solutions, but its information-heavy website made it difficult for potential customers to quickly find relevant products or request support.

RESPONSIBILITIES

Designed and developed a WordPress-based AI chatbot capable of answering FAQs, routing user intent, and guiding visitors toward the appropriate products and contact channels.

OUTCOME

We designed and developed an AI chatbot that delivers instant product guidance, answers technical questions, and helps convert website visitors into qualified business leads.

CONTEXT

CONTEXT

COMPANY OVERVIEW

CMES Robotics is a Korean AI robotics company that develops intelligent automation solutions for manufacturing, logistics, inspection, and industrial operations. Their product portfolio includes robotic guidance systems, palletizing solutions, machine vision, pick-and-place automation, and AI-powered inspection technologies.

Because these solutions are highly technical, first-time visitors often struggled to identify which products fit their needs, leading to missed engagement opportunities and increased reliance on manual customer support.

CMES Robotics is a Korean AI robotics company that develops intelligent automation solutions for manufacturing, logistics, inspection, and industrial operations. Their product portfolio includes robotic guidance systems, palletizing solutions, machine vision, pick-and-place automation, and AI-powered inspection technologies.

Because these solutions are highly technical, first-time visitors often struggled to identify which products fit their needs, leading to missed engagement opportunities and increased reliance on manual customer support.

CMES Robotics is a Korean AI robotics company that develops intelligent automation solutions for manufacturing, logistics, inspection, and industrial operations. Their product portfolio includes robotic guidance systems, palletizing solutions, machine vision, pick-and-place automation, and AI-powered inspection technologies.

Because these solutions are highly technical, first-time visitors often struggled to identify which products fit their needs, leading to missed engagement opportunities and increased reliance on manual customer support.

PRIMARY BUSINESS CHALLENGES

Information-heavy product pages that overwhelmed visitors

No customer support outside business hours

High visitor drop-off before contacting the company

Limited understanding of customer interests and purchasing intent

MY ROLE

I served as both the Project Manager and AI Chatbot Developer, bridging communication between the client, technical stakeholders, and the development team throughout the project.

I served as both the Project Manager and AI Chatbot Developer, bridging communication between the client, technical stakeholders, and the development team throughout the project.

I served as both the Project Manager and AI Chatbot Developer, bridging communication between the client, technical stakeholders, and the development team throughout the project.

SYSTEM MECHANISM DEMO

SYSTEM MECHANISM DEMO

SYSTEM MECHANISM DEMO

TECHNICAL CONTRIBUTIONS

SYSTEM ARCHITECTURE

SYSTEM ARCHITECTURE

PROCESS

TIMELINE

TIMELINE

OUTCOME

KEY RESPONSIBILITIES

The project was recognized with the Best Overall Award, reflecting the successful collaboration between the client and development team.

01.

A headless CMS that enables editors to publish new articles without developer support

02.

An integrated PDF reader that keeps readers within the site instead of redirecting them to external documents.

03.

A built-in commenting feature that encourages reader engagement.

04.

modernized web application deployed for ongoing use by the organization.

NEXT STEPS

REFLECTION

Building an AI chatbot for an industrial robotics company taught me that designing AI products extends far beyond connecting a language model.

The real challenge was translating highly specialized technical knowledge into conversations that felt intuitive for first-time visitors while maintaining accuracy and guiding users toward meaningful business outcomes.

Serving as both Project Manager and Developer also strengthened my ability to balance technical implementation with stakeholder communication, ensuring that engineering decisions consistently supported broader product and business goals.

NEXT PROJECT

IMPERFECTIXN/iMAGIFY →